Coronavirus (COVID-19) Update
To our CCHP Family,
Although the true impact of COVID-19 cannot be predicted, we want to answer some questions you may have, let you know what steps we are taking here at CCHP, and share what what you can do to stay safe during this outbreak.
Is CCHP still open? Yes, CCHP is open and operating at full capacity. We will continue to provide all of our services, unless we are directed by the department of health to do otherwise.
What is CCHP doing to keep our patients safe? We are taking this situation seriously, and preparing by taking the following steps.
We are screening all patients that call for an appointment if they are feeling ill for travel or if they feel ill and have come in contact with someone who could have been exposed to the Coronavirus.
We have increased signage around the clinic regarding infection control practices.
Our staff has been trained on infection control practices and our medical staff is following CDC and DOH guidelines to identify those persons at risk and limit the spread of the virus.
We are asking our staff to please stay home if they are not feeling well.
We have significantly increased the frequency of cleaning all of our facilities with particular attention to patient check-in areas, counter tops, exam chairs, bathroom facilities, door handles, seat arms and all points of common contact.
What is a novel coronavirus? Coronaviruses are a family of viruses that are common throughout the world. They cause illnesses ranging from the common cold to more serious illnesses like pneumonia. A novel coronavirus is a type of coronavirus that has not been previously seen in humans. Coronavirus Disease 2019 (COVID19) has already been detected in thousands of people worldwide.
How serious is this virus and what are the range of symptoms? Most people with COVID-19 will have mild symptoms, similar to those of the common cold. Symptoms can include fever, runny nose and cough.
Who is at higher risk for severe illness? People who are older, those that have a weakened immune system or those with underlying medical conditions, such as diabetes, chronic lung disease and cardiovascular disease, appear to have a higher risk of severe COVID-19. Children and young adults appear to be less affected.
What should you do if you become ill? Call us at (212)360-7893 or call your regular health care provider for guidance. Do not go to a clinic or hospital without calling ahead. Seek medical attention promptly if your illness is worsening (e.g., you develop difficulty breathing) but please call ahead so that providers may prepare for your arrival.
How can you prevent the spread of COVID-19? The New York City Health Department recommends the following precautions to slow the spread of COVID-19:
Stay home if you are sick. Avoid close contact with people who are sick.
Cover your nose and mouth with a tissue or sleeve when sneezing or coughing — do not use your hands. Dispose of any used tissues immediately.
Wash your hands often with soap and water for at least 20 seconds, or use an alcohol-based hand sanitizer.
Do not touch your face with unwashed hands.
Do not shake hands. Instead, wave or elbow bump.
If you have family or friends who are elderly, have compromised immune systems or chronic respiratory or coronary issues, do not visit them if you feel sick. Stay home and keep your loved ones safe.
Consider telecommuting, biking or walking to work if possible.
Consider staggering working hours to avoid rush hour. For example, instead of 9 a.m. to 5 p.m., change some work hours to 10 a.m. to 6 p.m. or 8 a.m. to 4 p.m.
Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or disinfecting wipes. This includes your phone.
Get your flu shot. Although the flu shot will not protect you from COVID-19, it will help prevent the flu which has similar symptoms to this coronavirus.
What steps can you take to avoid getting COVID-19 if you are at an increased risk? If you think you may have an increased risk (see above) for severe COVID-19, take the steps listed above in addition to the following steps to prepare and prevent getting infected:
Encourage your household members and care providers to follow these healthy hygiene tips.
Avoid nonessential travel to affected areas. Visit cdc.gov/coronavirus/2019-ncov/travelers for the latest travel health notices.
Make a list of medications you take regularly. Ask your health care provider if you can have an extra month supply of all necessary medications.
If you require home care, ask your provider about plans for what will be done if a COVID-19 outbreak occurs in your community. Plans should include how to provide care without interruptions.
Create an emergency contact list.
Identify people or social groups who can assist if you need extra help.
Consider stocking up on extra food and important household supplies.
How to stay informed on updates related to COVID-19? We will do our best to keep you updated, but we recommend that you check the NYS Department of Health and NYC Department of Health and Mental Hygiene on how to stay healthy and prepared. Save these links. They will be updated by the city and state government with useful or urgent information. For immediate updates on New York's response to the coronavirus: Text: “COVID” to 692692. You can also call the Department of Health’s Novel Coronavirus hotline at 1-888-364-3065 should you have additional questions.
Remember that CCHP is here for you. If you have any questions or concerns, feel free to contact us at (212)360-7893 or email us at info@cchphealthcare.org.
Sincerely,
Dr. Mariely Fernandez
Chief Medical Officer