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Primary Care

Primary Care extends beyond a once-a-year physical with your primary care provider. As an NCQA (National Committee for Quality Assurance) Patient Centered Medical Home, our team of providers, specialists, counselors, and nurses work together to address the medical, social, emotional, and child development needs of families. By emphasizing health education, prevention, and early treatment of illnesses, our trained staff is able to intervene before minor issues become life-threatening conditions.

Monday through Friday, 8:30AM - 5:00PM | Walk-In appointments available

35 East 110th Street, 4th Floor, New York, NY 10029 |  212-360-7700

 

 

Adult medicine

Adult Medicine includes annual check-ups, immunizations, back-to-work physicals, and health screenings. Preventive care is provided to keep you healthy, and help manage chronic diseases such as high blood pressure (hypertension), diabetes, and asthma. Acute care and same-day appointments are available if you are ill. 

To book an appointment, call our front desk at 212-360-7700.

 

 

Women’s Health Clinic

The Women’s Health Clinic is open every other Tuesday from 1:00PM to 5:00PM. Patients can make an appointment for their annual women’s health exam, cervical cancer screenings, breast exams, mammogram referrals, STI testing (sexually transmitted infections), and family planning consultations.

To book an appointment, call our front desk at 212-360-7700.   

 

 

HIV Treatment

HIV treatment includes a combination of primary care, supportive counseling, and comprehensive case management services to help patients achieve an undetectable viral load. Patients have frequent medical visits with our HIV specialist (every one to three months) to review medication adherence, monitor viral loads, and screen for STDIs. Our HIV nurse coordinator meets with patients to identify health barriers such as lapses in insurance coverage and address needs for vision care, transportation resources, and literacy aids.

CCHP offers free HIV testing every Tuesday and Thursday from 10 a.m. to 3 p.m. Please contact Kathy Figueroa, HIV Prevention & Support Services Program Manager, at kfigueroa@cchphealthcare.org to learn more or set up an appointment.

To book an appointment, call our front desk at 212-360-7700.

 

 

Hepatitis C Treatment 

Through the Hepatitis C treatment program, eligible patients are enrolled in an 8- to 12-week treatment plan that includes education groups, treatment, and care coordination. Patients work with a registered nurse for medication pre-approval from insurance carriers and combat any barriers they may have to treatment. We also offer free rapid Hepatitis C testing onsite or in the community (per request) to anyone who may be at-risk.

To book an appointment, call our front desk at 212-360-7700.

 

 

Pre-Exposure Prophylaxis

Pre-Exposure Prophylaxis (PrEP) is a once-daily pill regimen that can help prevent HIV. It’s recommended for anyone at increased risk for contracting HIV. This includes anyone who is in an ongoing relationship with a person living with HIV, anyone who does not consistently use a condom, and anyone who shares injection drug or hormone equipment. Interested patients can discuss with any one of our providers to determine if PrEP is right for them.

To book an appointment, call our front desk at 212-360-7700.

 

 

Pediatric / Adolescent Care

Pediatric/ Adolescent Care is catered to meet the age-appropriate needs of patients. Services include routine health exams, vaccinations, development/hearing/vision screenings, and the prevention and treatment of asthma and diabetes. Confidentiality is maintained for adolescent teens seeking access for services regarding reproductive health, substance use, and mental health. 

To book an appointment, call our front desk at 212-360-7700.

 

 

Reach Out and Read

Buprenorphine Treatment Program

The Reach Out and Read program promotes early childhood literacy through our pediatrics department. Every patient ages six months through five years receives a developmentally appropriate book at each well visit. 

Contact Mariely Fernandez, MD, Chief Medical Officer, at mfernandez@cchphealthcare.org or 212-360-7869.


Our Buprenorphine Treatment Program treats patients diagnosed with an opioid use disorder through a home-based induction process. Treatment is received under the supervision of a provider who has been waivered to prescribe buprenorphine, and closely monitored by a nurse care manager. The program goals are to engage patients in ongoing treatment and provide medically supervised withdrawal as appropriate. Patients engaged in treatment are also encouraged to participate in counseling services at CCHP or with an outside behavioral health specialist. 

Contact Lisa Hoberman, RN, Nurse Care Manager at lhoberman@cchphealthcare.org or 212-360-7879.

 

 

Health Education

Health Education is a key component to staying healthy. Our experienced staff lead regular health-education groups. Topics include but are not limited to diabetes, HIV/AIDS, Hepatitis C, nutrition, asthma management, hypertension, and women’s health.

To book an appointment, call our front desk at 212-360-7700.

 
 

 
 

IVY’S STORY

FOR A SINGLE MOTHER FACING HOMELESSNESS AND UNEMPLOYMENT, CCHP WAS A LIFELINE 

In 2009, during a period of rampant evictions in New York City, single mother Ivy was evicted from the rent-stabilized apartment in Queens, that had been in her family for three decades. 

Ivy’s childhood home and shelter for her toddler-aged twin daughters and middle-school-aged son was taken away over a preventable court issue. Unhoused with three young children, Ivy was despondent but determined to get help.

Click here to learn more about Ivy’s story…

 
 
 

 
We are here when you need us.
 
 
 

Patient Info

 
 

registration

During your first visit to our office, registration information will be collected.  This information and any other information given to our office will be kept in the strictest confidence. At each visit, you will be asked to present your insurance card and photo identification. Additionally, you will need to verify:

  • Address

  • Phone Number

  • Insurance

  • Preferred Pharmacy

This is not an all-inclusive listing of each identifier captured and verified in the registration process. Please be prepared to provide additional information beyond the examples listed above.

 

Payment

At check-in, your account will be reviewed for any outstanding balances, and any relevant co- payments. Payment in full is expected at the time of service. You can pay by check, credit/debit card, or cash. Please make checks payable to CCHP. You will receive a receipt for each paid office visit.  There is an additional charge for tests such as blood work, PPD, EKG and vaccinations (not for children).

If you are unable to provide full payment at the time of service, please make arrangements with our Front Desk before you meet with your provider. A statement will be mailed at the end of the month. We realize that special situations arise that require alternative payment plans. In these circumstances, we offer individualized, structured payment plans. Please discuss this with our Front Desk before your account is overdue.

 
 
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Insurance

We accept most insurances. If you do not see your insurance listed below, please contact our Front Desk to see if we are a participating provider.

 
  • Aetna
  • Affinity Health Plan
  • Amerigroup
  • Amida Care
  • Beacon Health
  • Center Light
  • Cigna
  • Emblem Health
  • Empire Blue Cross and Blue Shield
  • Fidelis Care
  • GHI
  • Healthfirst
  • HIP
  • Medicaid
  • Medicare
  • Metroplus
  • Oxford Health
  • Senior Whole Health
  • Touch Stone
  • United HealthCare
  • Wellcare
 

Any other insurance, regardless of listed co-pays, is to be paid in full at time of service.

If you have insurance that covers office charges, you will be given a receipt upon payment to file for reimbursement to yourself.

If do not have insurance, we offer an income-based sliding scale. We also can assist in obtaining affordable insurance coverage. Please contact the Front Desk for more information.

 
 
 

Patient Portal

The Patient Portal is a secure way for you to conveniently access your personal health information online. Through the portal you will be able to review your lab results, receive summaries of your provider visits, communicate with your provider and much more!

If you already registered for the Patient Portal, you may log in here.

Not registered? No problem, just ask our Front Desk to sign you up at your next visit. You will need a valid ID and an email address.

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Office Procedures

 
 

Hours of operation

Our primary care office is open Monday, Thursday and Friday from 8:30AM to 5:00PM and Tuesday and Wednesday from 8:30AM to 7:00PM. Additionally, we offer a limited number of acute care, Walk-In/Same-Day appointments Monday - Friday. On-call staff is available for urgent situation after hours. Please see additional details below.

 

days off

If your primary care provider is out of the office or unavailable during your requested appointment time, you will be given the option to see another provider. Our healthcare providers collaborate daily, as part of a care team, and are fully prepared to manage each patient’s individual care needs. It is important to become familiar not only with your primary care provider, but also with each health care provider on staff at CCHP.

Appointments

You can arrange an appointment by calling our office at 212-360-7893. To effectively manage you care, at each visit, please inform your healthcare provider of all medications you are taking, any drug allergies or side effects, visits to other health care clinics, such as specialist visits or hospitalizations, changes in your medical history or health status, results on any outside lab or diagnostic testing and updates to your self-care needs.

We also offer a limited number of walk-in/same-day appointments for sudden illnesses, however, these fill up quickly. Our Walk-In Hours are Monday – Friday at 9AM and again at 1PM. We recommend calling our office first thing in the morning if possible.

For your convenience, we recommend that you request appointments for physical examinations and routine checkups at least 4 – 6 weeks in advance. Other appointments are scheduled as available.

Cancellations

If you are unable to keep a scheduled appointment, we ask that you notify our office as promptly as possible. 

If you arrive more than 20 minutes late for an appointment, you may be asked to reschedule or to wait until other scheduled patients have been seen. This avoids long waits for you and other patients, and provides adequate time for a thorough visit.

After Hours

If you or your family need emergency care or information outside of office hours, CCHP has an answering service that can connect you to your provider or CCHP’s on-call provider. You can call our main line at 212-360-7893 and you will be transferred to our after-hours answering service.

TEST RESULTS

Calls regarding laboratory tests or x-ray results will not be returned until results are available. Any abnormal results will be reported to you as soon as the provider has reviewed them. A letter will be sent to you if all test results are normal. These results can be reviewed at your next appointment. If you have activated your Patient Portal account, these results may also be posted to your account for your review.

Medication Refills

Contact CCHP directly for a medication refill. Please do so while you have at least 7 days’ worth of medication remaining. Note: our providers will not refill any medication if your last visit was more than three months from the date of the requested refill.

Medical Records

CCHP will gladly work with you to provide your or another provider with your Medical Records. To obtain your Medical Records you must complete the Medical Records Request form in person and bring a valid photo ID. Medical Records are provided free of charge to other providers and $0.75 per page for patients. Please allow for 7 - 10 days for your Medical Records to be released.

Medical Records can be sent to CCHP by either fax 212-937-0928 or mailed to CCHP.

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